1. Introduction

Loqum Solutions ("Loqum", "we", "us", or "our") is committed to protecting the personal information of everyone who uses our platform. This Privacy Policy explains how we collect, use, store, and share your data when you access or use Loqum as a pharmacist or as a pharmacy.

By using the Loqum platform, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use the platform.

2. Who This Policy Applies To

This policy applies to all users of the Loqum platform, including:

— Pharmacists: licensed healthcare professionals registering to find and accept locum shifts.

— Pharmacies: registered pharmacy businesses or healthcare facilities posting shift vacancies.

3. Information We Collect

We collect the following types of information depending on how you use the platform:

From all users:

— Full name, email address, and phone number.

— Account login credentials.

— Location data, where relevant to shift matching.

— Device and usage data, including IP address, browser type, and pages visited.

From pharmacists additionally:

— PCN registration number and professional licence details.

— Availability preferences and hourly rate.

— Shift history and reviews received.

From pharmacies additionally:

— Business name, registration details, and address.

— Shift postings and booking history.

— Reviews left on the platform.

4. How We Use Your Information

We use the information we collect to:

— Create and manage your account on the platform.

— Verify the professional credentials of pharmacists.

— Match pharmacists with relevant shift opportunities.

— Process bookings and generate invoices automatically.

— Send notifications about shifts, bookings, and platform updates.

— Improve the platform and understand how it is being used.

— Comply with our legal obligations under Nigerian law.

We do not sell your personal information to third parties.

5. Legal Basis for Processing

We process your personal data on the following legal bases:

— Contract: processing is necessary to provide the services you have signed up for.

— Legal obligation: processing is required to comply with applicable Nigerian laws and regulations.

— Legitimate interests: processing is necessary for the purposes of operating, improving, and securing the platform.

— Consent: where we have asked for and received your explicit consent, such as for marketing communications.

6. How We Share Your Information

We share your information only where necessary and with the following parties:

— Other users: pharmacists' profiles (including name, rate, and verified status) are visible to pharmacies, and pharmacy details are visible to pharmacists, for the purpose of facilitating bookings.

— Service providers: third-party providers who assist us in operating the platform, such as hosting, analytics, and payment processing. These providers are contractually required to protect your data.

— Regulatory bodies: where required by Nigerian law or a lawful request from a government authority.

We do not share your data with advertisers or unrelated third parties.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter in case of disputes or legal requirements. If you close your account, we will delete or anonymise your data within 90 days, except where we are required by law to retain it longer.

8. Your Rights

As a user of the Loqum platform, you have the right to:

— Access the personal data we hold about you.

— Request correction of inaccurate or incomplete data.

— Request deletion of your data, subject to our legal obligations.

— Withdraw consent where processing is based on consent.

— Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at support@loqum.health. We will respond within 10 business days.

9. Data Security

We take the security of your data seriously. Loqum Solutions uses appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately at support@loqum.health.

10. Cookies & Tracking

Loqum uses cookies and similar technologies to improve your experience on the platform, remember your preferences, and analyse how the platform is used. You may adjust your browser settings to refuse cookies, but some features of the platform may not function correctly as a result.

11. Third-Party Links

The Loqum platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before sharing any personal information.

12. Children's Privacy

Loqum is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered on the platform, we will delete their account and associated data promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Where changes are material, we will notify users via email or a notice on the platform. Your continued use of Loqum after any changes take effect constitutes acceptance of the updated policy.

14. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the Nigerian courts.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at support@loqum.health. We aim to respond to all enquiries within 2 business days.